FAQs

What can we help you with?

Order Process

 

How can I place my order?

Click on our Instant Price Autoquote -> Fill up the short form -> Add Details to Enquire -> Once our representative contacts you, and approves your order enquiry, you can place your order.

 

Alternatively, you can also email us at admin@thenoteway.com to place your order.

Can I visit your office to place an order?

You can visit our office after setting an appointment with us, to view our samples. After that, you need to place your order and confirm your design & order details with us via email.

Do you have a minimum order quantity?

Attached is our minimum order quantity for all the different products that we offer!

Minimum Order Quantity

What is the lead time for normal orders?

The lead time for normal orders can range from 1 week to 4 weeks depending on what you are ordering and the level of customisation you require. Our customer service personnel will be able to advise you on when your order can be delivered, even before you confirm your order.

What is the lead time for rush orders?

The lead time for approved rush orders requiring an express service is 3 business days after confirmation of the order or even less. You can contact us and check if we can meet your deadline for your rush order.

Can I get my t-shirts faster if I order a smaller quantity?

Usually, whether you order 30 or 100, the lead time would not be very much different. If we can expedite the process, by reducing your quantity or certain sizes that do not have immediate stock availability, our customer service personnel will let you know.

Can I talk to a real person before placing my order?

Yes, we believe in having a personal touch to our services too! Only our FB chats (and Website Live Chat which we will launch soon) are automated by chatbots. Apart from that, you are always communicating with a real person via emails and phone calls.

You can email us at admin@thenoteway.com or call us at +65 87838345.

Is it possible to show me a sample of the item I want to order?

Yes, you have to check if we have the sample available. If you do, you may make an appointment with us to come to our office and view the samples.

Can I borrow your sample to show my team?

Yes, you can borrow our sample, but you need to return it to our office. If you proceed with ordering with us, you can return it upon your order collection to our staff or drivers.

Can you deliver a sample to my office?

Yes, you can request for a sample to your office if you are looking to order large quantities of more than 20. This sample will come with a sample delivery fee of $30, which you must pay to us before the sample is sent to you. Your $30 sample fee will be refunded if you proceed to order with us, and also return us the sample.

Can I see a printed sample or a blank sample?

We only offer blank samples, or samples that we have printed for our clients previously. We do not offer printed samples, due to the high cost involved in printing one sample using printing methods like silk screen printing. However, you can request for free printed samples if you are ordering more than 500 items and you have confirmed your order with us.  

 

Alternatively, you can pay a non refundable fee of $75 for a printed sample.

Do note that a printed sample would not be a necessity as we offer free mockups, and pictures prior to printing for you to see and confirm, before we start mass printing for order quantities above 5.

Can I cancel my order once it is confirmed?

No cancellation will be allowed upon order confirmation, and you will be liable for the full payment and price agreed upon when placing your order. This is because we begin processing orders immediately upon order confirmation, from procurement of your merchandise to even creating the moulds required for your printing.

 

Pricing

 

What factors affect the cost of the item I order?

Depending on the item you are buying and the printing method you would like to use, different factors affect the cost per item for your order.

 

Some factors that usually affect your item cost include:

  1. Quantity of your order
  2. Size of your print
  3. Number of sides (front/back)
  4. Number of colours for silk screen printing
  5. Individual name or number customisation
  6. Item brand

For a detailed breakdown of what factors affect the cost of what items depending on your printing method, please refer to our article on pricing tips here.

How can I get a price quote?

The fastest way for you to get a rough price quote is to use our instant price quote here. It barely takes you 1 minute to fill up our auto quotation form if you know your order specifications. After you get your rough price quote, you can add details to enquire to add in additional questions and queries you may have and also to confirm the price you were quoted with our customer service personnel.

 

The second fastest way for you to get a price quote is to email us. We usually respond to enquiries within 1 working day, or even within hours.

Does price vary according to colour of my apparel or item?

Price does not vary according to the colour of your apparel. You can mix and match the colour of your apparel, without any increase in price.

Does price vary if i mix and match different ink colours for the same design? (E.g. 10 white shirts with my logo in blue and 10 white shirts with my logo in red)

Price varies if you mix and match print colours. As set-up and preparation for printing with a separate ink colour takes considerably more time and effort, and as the cost of different inks vary, pricing will also vary based on the number and type of ink colours you want.

Does price vary according to quantity?

Yes, price varies according to quantity. The more you order, the less you’ll have to pay per item.

The online price quote is beyond my budget. What should I do?

Simply email our customer service personnel at admin@thenoteway.com your budget and current design. Our customer service personnel will try our very best to propose an alternative design or method in which we can meet your budget!

 

Products

 

For t-shirts, what is the difference between The Noteway 100% Cotton, Gildan Premium Cotton, The Noteway Duplex Blend and Tultex Fashion Slim Flit Blend?

People are most often used to 100% cotton. However the problem with 100% cotton material is that (Whichever supplier you get it from) 100% cotton material is prone to shrinkage(and crumples) upon multiple washes.

 

This is in contrast to highly durable dri fit material often used by sports teams.

 

Our Duplex Blend fabric, comprising of 60% cotton and 40% polyester, offers you the crisp comfort of cotton as well as the ultra durability of dri fit, all in one. Since polyester (dri fit) is less prone to shrinkage, this special blend extends the life and durability of your t-shirt while retaining the comfort of cotton that people love.

 

The best part?

 

It is also suitable for any kind of occasion, unlike dri fit which is more suitable for sports!

 

Brands Comparison

I want to print on a shirt which is not in the catalogue.

You can customise your apparel from scratch (Choosing even your cutting, fabric, zip colour, additional pocket…) as long as your order quantity is above 50. We even customized this green dress attached below for Cresten Premium Lager Beer.

 

For products, apart from apparel, a minimum quantity of 100 will be required for customisation from scratch.

Can I mix different t-shirt brands and materials in the same order (e.g. 10 The Noteway in-house brand, 15 Gildan Premium Brand)?

Yes, you can mix different t-shirt brands and materials in your same order.

 

Designing

 

In what format do I have to send my design? Any artwork requirements?

Your design, if you want to use your own design, should at least be 300 dpi at the printed size that you want. Our preferred file extensions will be JPEG, PNG, PSD and Ai. A simple test to ensure the quality of your design is by zooming in on the image and see if the image becomes very pixelated.

What happens if the design I give you does not match the resolution of the image you require for printing?

There are 2 ways you can go about this.

 

  1. You can wait 1-2 working days for our graphic designer to redraw the image for you, as closely as possible to the image you have.
  2. You can promptly help to meet our design requirements (Minimum 300 DPI at the printed size that you want), by giving us the file we need in the required resolution for printing.

 

Your order will only be able to proceed after the design is approved by us.

I don’t know how to design my shirt, can you help?

Yes, we offer free professional designing services for order quantities above 25.

If you are printing less than 25, you can still make use of our design lab here to design your t-shirt. We already have some design templates available here for students to choose from, and are working on more templates. If there are any templates, you would like us to work on specifically, do drop us an email and let us know!

Can I make revisions for the free designs you provide?

We allow 1 free revision for our free professional designing services (for order quantities above 25). This is part of our basic designing package worth $99, which can be viewed here.

Can I see what my shirt will look like before printing?

Yes! You can request for a mockup to be shown to you, once you have provided us with the high resolution design files. However, you may have to wait for up to a day to get your mockup ready.

 

Alternatively, you can make a mockup with our design lab or with photoshop yourself.

Can I change my design after order confirmation?

You will not be able to change your design after order confirmation.

Can I customise different individual names and numbers on each of my apparel (t-shirts, aprons..)?

Yes. There will be an additional charge for individual name and individual number customisation.

Do you do sleeve printing?

Yes. There will be an additional charge for sleeve printing.

Can I upload my own artwork into the design lab?

Yes, you can simply click on “upload your image” to upload your own artwork into our design lab.

 

Printing

 

What printing methods do you offer?

We offer all the printing methods listed here. Our customer service personnel will advise you on the best printing method to use based on your design and printing requirements.

 

  1. Silk Screen Printing
  2. Heat Transfer Printing
  3. Embroidery
  4. Direct To Garment Printing (DTG Printing)
  5. Dye Sublimation Printing
  6. Foil Printing (For Notebooks)
When is Silk Screen Printing recommended?

Silk Screen Printing is recommended when printing apparel with 1-3 colours in large quantities. Usually, silk screen printing can be expensive for quantities below 10.

What printing would you recommend for mugs?

For mug printing, we would strongly recommend heat transfer printing only. Heat transfer printing on mugs are smooth and long lasting.

How do magic mugs work?

Magic mug printing is done such that there will be NO DESIGN when there is no water in the mug. When you pour hot boiling water into the mug, the design will then be revealed slowly as shown in the video below. For this design revelation to be achieved with best effect, we strongly recommend only heat transfer printing to be used.

When is Heat Transfer Printing recommended?

Heat Transfer Printing is recommended for mugs no matter what your design and no matter what your quantity. Heat transfer printing is also recommended when printing small quantities of apparel and merchandise with many colours.

 

However, do note that heat transfer printing on apparel produces a vinyl layer with a sticker feel above the layer of your apparel.

When is embroidery recommended?

Embroidery is recommended when you are printing small logos or designs on to polo t-shirts. Embroidery doesn’t go as well with round neck tees, as it does with polo tees.

 

Payment and Delivery

 

What is the payment process like once I place my order?

Once you confirm your order, you have 2 options to make payment.

 

  1. Right after your order confirmation.
  2. Only after you receive your products.

 

For those who choose to pay early (upon your order confirmation), you will get to enjoy our FREE delivery service worth $30. It is our way to thank you for paying the full amount for your printed merchandise in advance.

 

For those who wish to pay within 7 days upon receiving your printed merchandise, you can choose if you want to collect the merchandise for free at our office (An Appointment with our customer service personnel has to be made), or if you want to get the merchandise delivered to your door-step for a $30 delivery fee.

What modes of payment do you accept?

Our preferred mode of payment is bank transfer to our Maybank Business Account. Our bank account details are as follows:

 

Beneficiary Name: The Noteway LLP

Branch code: 011

Beneficiary Account Number: 04111063256

Bank Code: 7302

Alternatively, you can also drop us a cheque to BLK 555, HOUGANG ST 51,  #05-320, Singapore 530555. Please do note that this is not our office address.

How can I get my items after they are printed?

You have 2 options to collect your items after they are printed. You can opt for delivery or self collection.

 

Delivery is $30 if you opt for payment after delivery. If you opt for payment upon order confirmation, we offer free delivery services to your door step.

 

Alternatively, you can also self collect at our office for free.

What happens if I am unable to pay within 7 days after delivery?

There will be fines charged for late payment without a valid reason and prior notice. A surcharge of $100 will be charged for all overdue accounts exceeding 7 calendar days. Thereafter, a 10% interest will be charged on all outstanding invoices.

 

100% Satisfaction Guarantee

 

Why is there a sticker feel in my heat transfer printing?

Heat Transfer Printing involves printing on a heat transfer medium like a vinyl paper first, before transferring the design to the garment. Hence the vinyl sticker feel on your t-shirt will be unavoidable if you go with heat transfer printing.

What happens if my logo gets printed wrongly?

If the printed merchandise you receive is printed wrongly from the design you provided us, or if the merchandise is flawed in any way, you may return the goods back to us within 7 days of receiving your order for a free replacement or reprint. Please contact us before returning any goods, to ensure that your return is handled quickly and accurately.

How does white silkscreen printing look like on dark coloured apparel?

White silk screen printing does not look solid on dark coloured, especially black coloured apparel. See images attached for uniqlo t-shirts(This dark fabric interference effect occurs more prominently on hoodies).

 

What happens if I get a different colour print from what I order?

If your print colour deviation is significant (e.g. Red instead of Blue, Pink Instead of Red), we will reprint your merchandise for you free of charge. However, no reprint will be provided for small colour shade deviations between the image shown on a screen and the actual product. This is because such colour deviations are common in the printing industry, due to various reasons such as screen brightness. However, you can provide us with a colour pantone code, for us to achieve the print colour closest to what you want.

 

As for approved reprints, no changes to your previously confirmed order (E.g. Design, Colour of T-Shirt) can be made prior to reprints.

What happens if I get a different colour apparel from what I order?

If your apparel colour deviation is significant (e.g. Red instead of Blue, Pink Instead of Red), we will replace and reprint your merchandise for you free of charge. However, no replacement will be provided for small colour shade deviations between the image shown on a screen and the actual product. This is because such colour deviations are common in all apparel, due to various reasons such as screen brightness.

 

As for approved replacements, no changes to your previously confirmed order (E.g. Colour of Apparel, Design) can be made prior to the replacement.

Why doesn’t the size i bought exactly match the dimensions provided in the sizing chart?

Due to the nature of bulk production of apparel, sizes in our size chart may vary +/- 5% from the actual product. As long as you ordered the correct size based on the size chart and the fit that you want, this small deviation will not affect you.

What happens if I do not get my items delivered on time?

We will offer you a discounted rate for your merchandise, depending on the extent of delay. Alternatively, we will offer you a 100% refund if you would like to cancel your order.