The Noteway FAQ

Get all your questions about the design and printing services offered by The Noteway answered! And feel free to drop us an email or call us if you still have a burning question that isn’t answered here.

What factors affect the price of a tshirt?

  1. Number of colours in your design(If you are using silk screen printing)
  2. Size of your design
  3. Quantity of your order
  4. Material of your tshirt
  5. Sides of printing

What is the ordering process if I need you to design my tshirt or merchandise for me.

  1. Send us your design requirements clearly, and ask us for a price quote for our printing services  based on the type of design you want and your order quantity.
  2. We will give you a price quote for our printing services. If you are alright with the price quoted, confirm your order with us and ask us to begin on your design.
  3. We will design your t-shirt/merchandise based on your requirements, and will submit to you a mockup with our designs within 5 working days.
  4. If you need modifications to your design, you can ask us to modify your design up to 2 times. Each modification may take up to 3 working days.
  5. Then once you finalise on your design, we will begin printing and deliver your items to you within 2 weeks.
  6. On the day of delivery, or before the day of delivery itself, we will send you a soft copy of the invoice.
  7. Payment has to be made within 7 days from delivery of the items to you via bank transfer or cheque.

What is the ordering process if I have the design to be printed on my tshirt?

  1. Send us your design, with the material of tshirt you want and quantity of order. Request a price quote from us.
  2. Once we give you a price quote, you can confirm your order with us.
  3. Make sure that the design being sent to us is of high resolution(At least 300 DPI) in PNG/JPEG/PSD or Ai format.
  4. We will begin printing and deliver your items to you within 2 weeks.
  5. On the day of delivery, or before the day of delivery itself, we will send you a soft copy of the invoice.
  6. Payment has to be made within 7 days from delivery of the items to you via bank transfer or cheque.

How long will it take to print and produce my T shirts, hoodies and merchandise?

Just like all the other printing companies out there, our lead time for printing and production is 2 weeks after you have confirmed your order and design with us. Some orders may take slightly longer if the quantity to print and requirement for customisation of each item is really high. However, if there is a deadline that you need to meet do let us know in advance so that we can prioritise your order and try our best to meet your deadline. If we cannot meet your deadline, we will let you know in advance before taking your order. Remember at The Noteway, your way is our way!

What is the minimum order amount?

The minimum order amount is 10 for printing on Tees, Hoodies and most other items we offer. However, for certain specific items such as notebooks and calendars, the minimum order amount will be higher(Around 50).

How do I determine the sizes and choose the colour of my t shirt or product?

Do refer to The Noteway Unisex Apparel Size Chart on our Size and Colour Charts page.

 

I am on a tight budget. How can I keep my cost low?

The best way to keep your cost low is to have a small single colour design on just 1 side of your t shirt. However, you only need to keep to single colour to keep your cost low if you are doing silk screen printing.

For heat transfers, your design can still have more than 1 colour without you incurring any extra cost. But do remember to keep your design relatively small(Within A4 size) to get the lowest possible price for any printing that you use!

 

What are the artwork requirements for designs that I submit?

Your design, if you want to use your own design, should at least be 300 dpi at the printed size that you want. Our preferred file extensions will be JPEG, PNG, PSD and Ai. A simple test to ensure the quality of your design is by zooming in on the image and see if the image becomes very pixelated.

 

What happens to my design once I get my design printed?

Once your t-shirts are printed, we will keep your designs in our database so that we can easily retrieve it for you in case you need to print again. We will never resell your own designs to other customers.

As for free designs created and customized by our expert designers for you, we will own the rights to the designs. This just means that you cannot resell our designs, and will have to come back to us if you want the same design printed again, unless you decide to purchase the copyright of the design from us separately.